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Individual Conflict Resolution Coaching

Overview

The SCDR offers conflict resolution coaching. Conflict coaching can be used in lieu of or in support of a mediation process. The goal of conflict coaching is to empower PSU students to constructively solve their disputes.

When to use?

• When the "other" person or people involved do not want to come to a face-to-face mediation or does not show up.
• When the person seeking assisstance does not want to engage in a table or proxy mediation.
• In anticipation of a conflict.
• In preparation for a conflict resolution process (pre-mediation or pre-negotiation).
• For a thorough assessment of an existing conflict.
• To learn from a past conflict, move forward and deal with any remaining issues. Example include post-mediation and post negotiation.
• To prevent a dispute from unnedessarily escalating.

Benefits

• Conflict coaching provides a way for students to receive assistance with their conflicts even when they or the others involved do not want to participate in mediation.
• The coaching setting allows more focus on teaching and learning productive conflict resolution skills.
• Participants can get help working through an immediate conflict while developing skills for the future.
• Participants can learn greater self-awareness around how they manage conflicts their lives.
• Conflict coaching provides an opportunity to improve communication skills.
• Participants are empowered to deal more productively with conflict.

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Updated on 11/11/07